Refund policy

Every piece is made for you after you order, so we don't accept returns, exchanges or refunds for size, colour or a change of mind. Please check your size against the size chart before you order. We make it right when a piece arrives damaged or defective (a manufacturing, print or embroidery fault), is misprinted (wrong placement or colours), is the wrong item, or when a parcel is lost in transit. Message us within 14 days of delivery with a clear photo of the problem; if your order hasn't arrived within 25 business days of ordering, message us and we'll chase it with the carrier. Once confirmed, we'll make a replacement and ship it free, or refund you, and you don't need to send anything back. If a parcel comes back because the address was wrong or incomplete, or it wasn't collected, we'll reship it once you confirm the address, at your cost. You can cancel or change your order within 2 hours of ordering, before production starts; after that it can't be cancelled. This policy doesn't limit any right the law gives you.

Contact: hello@barrbyminiblank.com